FAQs

Welcome to our FAQ page.
Here, we address the most common questions cat guardians ask before and after starting our protocols.
If you still have questions after reading, feel free to reach out through our Consultation page.

📅 Before You Start

Can I give your supplements to dogs?

Yes, it is possible.
Our products were developed with cats in mind, but they are also safe for dogs in many cases.
If you’re considering using them for your dog, please request a consultation through our Consultation page so we can provide tailored advice.

Can I give your products to a healthy cat?

Yes. All three supplements—Dr. Toru Protocol, Intensive Protocol, and Probiotics Protocol—can be used preventively.
They support natural clearance, cellular energy, and toxin management even in cats without a current diagnosis.

Can I use your supplements with other products?

Often, yes. Most omega-3s, and phosphate binders are compatible.
However, we recommend reviewing ingredient overlap.
If your cat is taking multiple supplements, you can contact us for personalized suggestions to avoid over-supplementation.

🩺 Compatibility & Health Concerns

My cat is on medications. Are your supplements still safe to use?

In general, yes.
Our supplements are designed to be gentle and additive-free.
However, if your cat is on immunosuppressants or undergoing treatment for a critical illness, please contact us first.
We can help determine suitability and adjust dosage if needed.

My cat is already taking another kidney or probiotic supplement. Can I switch to yours?

Yes. We suggest a 2–5 day transition phase, gradually introducing our protocols while tapering off the previous product.
If you're unsure how to adjust, we’re happy to help you create a transition plan.

What if my cat has other health concerns?

If your cat has liver issues or other health conditions, we recommend a personalized supplement plan.
Please request a consultation through our Consultation page so we can help you find the safest and most effective approach.

🌎 Shipping & Storage

Do you ship internationally?

Yes. We ship to over 30 countries via Korea Post (K-Packet and EMS).
Please refer to our Shipping Policy page for a full list.
If your country isn’t listed, contact us for assistance.

Will the supplements stay effective during international delivery?

Yes. All products are sealed in moisture-resistant containers.
They remain stable under standard international transit times, typically 5–10 days.

How should I store the products after opening?

Store in a cool, dry place away from sunlight.
Reseal tightly after every use to maintain freshness.

❓ Need Personalized Advice?

My cat is taking multiple supplements. Can you help me simplify or adjust my feeding plan?

Yes. We offer complimentary 1:1 guidance.
Just submit your cat’s health background, current supplements, and lab values through our Consultation page.

I have a question not listed here. What should I do?

If you have additional questions, please request a consultation through our Consultation page.
The more details you provide, the more precise and personalized our guidance will be.